Troubleshooting Notifications Not Received on iOS Devices

If you are not receiving notifications on your iOS device, the following may be the cause:

1. Notification permissions have not been granted
2. Focus mode is enabled

*If you are using Android, please check the following.

• Troubleshooting Notifications on Android

1. Notification permissions have not been granted

If notification permissions for JustNotify are not granted in the device settings, you will not receive notifications. Please follow the steps below to grant notification permissions.

1. Open the Settings app
2. Tap "Notifications"
3. Tap JustNotify
4. Turn on "Allow Notifications"

2. Focus mode is enabled

If Focus mode is enabled, notifications may not be displayed. On iOS devices, it is possible to exclude specific apps from these settings so that they still receive notifications. Please follow the steps below to check and configure these settings.

1. Open the Settings app
2. Tap "Focus"
3. Tap the mode that is currently enabled, such as "Do Not Disturb"
4. Tap "Apps"
5. Confirm that "Allow Notifications" is checked and tap "Add"
6. Select JustNotify

If the above methods do not resolve the issue

If the above methods do not resolve the issue, please contact us through the inquiry page below.

Inquiry Page